2005 2012

Forum Communications Company

Support Manager
  • Created supplemental online media to enhance news items
  • Worked with advertisers, sales reps and programmers to develop and implement effective online advertising strategies
  • Maintained and supported ad delivery products to ensure customer satisfaction and company profitability
  • Project manager for various projects including feature updates and major bug fixes organize and assign incoming support tasks for online products and advertising tools
  • Beta tested all updates, bug fixes, and new features
  • Worked with end users to ensure maximum usability and profitability of online products
  • Researched ways to improve products by leveraging current technologies
2013 2015


Account Planner
  • Reviewed incoming project requests via email and phone; initiate follow-up and discovery of digital projects
  • Researched industry trends to identify potential clients
  • Created proposals for new business opportunities
  • Drafted contracts and agreements
  • Managed an ongoing portfolio consisting of 20 – 30 short-term and long-term projects
  • Worked with design and development team throughout project lifetime
  • Maintained communication with client via email, phone, and Skype regarding milestones and budget
  • Managed a team of freelance developers
  • Managed relationships with affiliates and partners within the WordPress community; track and record commissions owed
  • Completed monthly invoicing and budget reconciliation


2002 2005

Minnesota State University, Moorhead

Mass Communications

Bachelor of Science degree in Mass Communication, emphases in Journalism and Publishing



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